Frequently asked questions

How safe is shopping on
We realise how important it is to securely store any information that you provide. maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

What do I do if my product breaks down during the guarantee period?
In the unlikely event that an issue has not be resolved to your satisfaction, please let us know by calling our Customer Service team on 01524 426122 any time during our opening hours, or by sending us an email to

Order Confirmation
All orders will be confirmed via email and will include your order reference number please keep a copy of this number and quote it when calling regarding your order or on any future correspondence you send us.

When will my order be despatched?
We will try and despatch all orders within 24 hours subject to stock, however many items will be sent the same day.

What if my order hasn't arrived?
First of all, check your order dispatch confirmation email (please allow estimated delivery dates to elapse before contacting us) and then log in and view your order online. If your order has been despatched and has not arrived within the expected time period, please email customer services at or call us on 01524 426122 during our opening hours.

What if my order arrives damaged?
Please call us on 01524 426122 Monday-Friday 8.30am-5.30pm

Are there any places where delivery might take longer?
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales.

What if I'm not in when you deliver?
Deliveries will usually be made on Mondays to Fridays between 9am and 5.30pm. If you or the intended recipient is not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

  • Lancaster Volkswagen,
  • Mellishaw Lane,
  • Morecambe,
  • Lancashire,
  • LA3 3FB