Shipping & Returns

Most Orders are sent via UKMail 1 - 2 DAY DELIVERY, PLEASE NOTE PARTS OF SCOTLAND AND IRELAND ARE 3 - 5 DAY DELIVERIES ref below :-

(Northern Ireland, the Channel Islands , the Isle of Man, Scottish postcodes:-AB37- AB38,AB44-AB45,AB53-AB56, HS1-HS9, IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7, IV9- IV12, KA27-KA28, KW, PA20, PA21-PA38, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88, PH17-PH26, PH30-PH44, PH49-PH50, TR21-TR25, ZE and the Scottish Islands, these areas may incur additional charges).

All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

We use UKMail as one of our couriers. This great service offers 1 - 2 DAY delivery which is signed for.

If you provide us with a mobile telephone number or valid email address UKMail will send a TEXT/EMAIL notification to you informing you of a ONE hour delivery window.

We also use DPD, Hermes and Royal Mail depending on the nature and size of the parts ordered.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm.

Lancaster Volkswagen will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Lancaster Volkswagen shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Surcharges

Additional shipping charges (surcharge) may apply to large items for example bumpers, body kits (due to their size and weight). The charge varies based on the size and weight of the item. There may also be an Extended Area surcharge for customers outside the UK if your address falls within a remote area. We will contact you with surcharge information if this applies.

Returns

If you are not totally satisfied with your purchase, you can return it within 14 days from date of invoice for a refund. The item must be returned in its original condition and packaging. *You will be wholly responsible for the cost of delivery and safe return of the goods.

*Electrical goods are supplied directly from Volkswagen UK, they are factory sealed and stamped. If the seal on the packaging is broken, the product cannot be returned to Volkswagen UK. As a Volkswagen Main Dealer, we are unable to retail any Electrical product where the seal is not intact, and in such instances, the product would be exempt from our returns policy.

We will refund the price of the item to the purchaser or exchange it as soon as it is received by our team. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit.

A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Our Returns Address is...

Lancaster Volkswagen
Parts Dept
Mellishaw Lane
Morecambe
Lancashire
LA3 3FB

Phone Number:- 01524 426122
Email:- parts@lancaster-volkswagen.co.uk

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  • Lancaster Volkswagen,
  • Mellishaw Lane,
  • Morecambe,
  • Lancashire,
  • LA3 3FB